“We have used O’Brien for over 10 years. They are our go-to people for any heating and air problems. Both of the original units to our house have been replaced with Tranes by O’Brien and they have serviced them every year since installation. All of their techs, sales reps, and office staff have always been polite, friendly, and provided us with excellent service. Josh was the rep who came out this year. As always he arrived on time, worked efficiently, and was very respectful of our home. Josh represents O’Brien well. Thank you all for your excellent service over the years.”

-Sheila & Mike I. (Wilmington, NC 28403)

O’Brien Service Company

O’Brien Service Company is a locally owned and operated business. Established in 1981, our company’s founding goal was to provide a complete range of heating and air services, spanning from installation to regular maintenance. That’s why four decades after we opened, our highly trained and versatile technicians continue to expertly handle the most complex repairs. By calling O’Brien, you can rest assured you’ll experience knowledgeable technicians and friendly staff. Together, we can support you through any repair, replacement, or regular maintenance.

Customer Service:

What’s great about the age of technology is that you don’t just have to take our word for it. According to the Trane Customer Satisfaction Survey, 100% of our customers said they would recommend O’Brien to a friend. Furthermore, O’Brien Service Company is the #1 rated Trane Comfort Specialist Dealer in the region. Additionally, our customer service nationally ranks 17th out of more than 1,700 Trane dealers and consistently ranks in the top 20. More importantly, you should feel confident when you hire a company to take care of your home’s needs; O’Brien strives to be that company for the greater Wilmington and surrounding areas.

Commitment:

Our commitment to customer satisfaction is evident in everything we do. Starting with our insistence on wearing protective shoe covers to ensure the cleanliness of your home. Also, offering the industry’s highest quality products and services. Whether it’s our customer service or a repair call, this attention to detail is what allows us to say with confidence that your equipment will always be fixed right – guaranteed. When you choose O’Brien Service Company, you can feel assured you’re working with a reputable company; our business has been providing high quality, trusted service to residential and commercial customers throughout the entire New Hanover, Brunswick, and Pender County areas for 40 years.

Who Are We? We are…

Trane Comfort Specialists
2018 Trane Top Ten Dealer award Raleigh DSO
Angie’s List Super Service Award Winners 2010-2019
Proud holders of the highest rating with the Better Business Bureau
In 2018 we received WWAY Viewer’s Choice Award Winner in the “Best Heating and Air Company” category
Received StarNews’ Best of the Best Winner for the “Best Heating and Air Company” category for six years in a row
Wilmington Magazine 2017 Best of Wilmington- Best Heating and Air Company
Waterfurnace GEO-Pro Dealer and a GEO-Smart authorized contractor
Mitsubishi Electric Heating & Cooling Contractor
Daikin Comfort Pro
An Energy Star Approved Contractor
Members of the International Ground Source Heat Pump Association
Members of the Cape Fear Green Builders of America
Recipients of 100% Satisfaction by customers who participate in the Trane Customer Satisfaction Survey.
Recipients of Trane’s top award for most products sold from the XL/XV high-efficiency line
Insured for General Liability & Workmen’s Compensation
North Carolina State License # 13062
Recipients of the 2014 Trane Soar Award, which goes to the top dealer in the region

Community Citizenship:

Sponsors of Bengals Sports, Laney Sports, Hoggard Sports, Port City Soccer, Supper Optimist Softball, and Wilmington Senior Softball League
O’Brien works within EPA regulations for removal and disposal of hazardous materials
Partnered with ‘Habitat for Humanity’ and the North Carolina Food Bank of Central and Eastern North Carolina
Wish Champion Sponsor for Make-A-Wish Eastern North Carolina
Caring for Kids Radiothon Sponsor NHRMC
Burgwin-Wright House & Gardens Corporate Sponsors
Buddy Walk Sponsors
The company owner (Jimmy) is a Wilmington native/Laney graduate & HVAC Program graduate of CFCC in 1984
Jimmy has been a Fireman with the City of Wilmington since 1982
Jimmy’s father is a Retired Police Officer with the City of Wilmington
Read more on O’Brien’s history here

Our Promise is to:

Provide and calculate an EPA mandated load calculation during one of our complimentary in-home estimates
Follow-up after every installation in-person to ensure quality and 100% customer satisfaction
Have a 100% system sizing guarantee
Provide custom duct design and manufacturing
Offer several financing options & programs
Provide 24-hour emergency service
Evaluate and represent the most reliable and highest-efficiency products
Maintain a monitored customer referral reward program

Earning your satisfaction and referral is our number one priority. We do this by providing the above and paying attention to the details. If you have any questions or concerns, please feel free to contact O’Brien. Our service team will be happy to help!