PROVIDING HVAC,
PLUMBING & ELECTRICAL
SERVICES TO THE
WILMINGTON, NC, AREA
SINCE 1981

Now also serving Shallotte, NC and Myrtle Beach, SC!

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O’BRIEN SERVICE COMPANY HAS COMPLETED OVER 7,000 TRAINING HOURS

At O’Brien Service Company, we are committed to our vision statement in being the best trained, the most knowledgeable and proficient team. As “we work hard” together in accomplishing our goal, we strive to deliver excellence by providing great service to all our clients by having a team of experts that are highly qualified, reliable, honest, and knowledgeable. With over 7,000 training hours combined with many, many years of experience, you can count on us for you HVAC (heating and air conditioning) and Plumbing needs!!

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HVAC technician performing maintenance on a heat pump in Brunswick County.

O'Brien Women in HVAC at a local community event in New Hanover County.

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O'Brien Service Company office in Wilmington, North Carolina.

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All Reviews

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Google Rating

4.8

Based on 1335 reviews

O'Brien Service Company

4.8

Judy Zimmerman

14:02 12 Mar 26

S S

01:35 12 Mar 26

I called them for estimate for repair and before the guy gave me an estimate, he was telling me he was going to have a salesperson call me to purchase a new unit. The cost of repairing mine was high and it was for my best interest to purchase a new unit. I told him my best interest was the cheaper route that my unit was only 10 years old and I thought trane units lasted a lot longer. The guy then told me he wasn't sure if the parts would be under warranty. I would have to get up with a person who installed it which was the company that was there giving me the estimate of Brian Heating and Air. The guy also stated he would call me the following day with an estimate because he could not give me one at the time. The next day came around and no phone call on the third day after he left I called the office and got an estimate, it was closed to $2,700. They scheduled a time and day to come out to install the parts and then while they were here again they told me, I would have to get another part that they had no way of telling this part wasn't working until the first parts were fixed that part came in. They installed that part and again they told me, I need two other parts. They told me I could use my unit because it was working and running. The two other parts weren't broken he said but with the summer coming and the extreme use of the unit they would probably would not last. Now with him saying that, this means my unit should cool off my home and heat it up well guess what? it did not. It was working the same as it was from the initial visit. My repair cost now stands at $3,100 and still no change at all. I cannot wait until this Friday. I am hoping, I can change this review and I hope and pray my unit is working like it should be. I have been dealing with this since the last part of February and here we are the second week of March and I still don't have any changes in my unit. I'm scared to even look at my next light bill because my unit is on for hours and hours with no change. actually the other day instead of it getting cooler it was getting hotter inside my home. I did notify the office and they said if it wasn't working to shut it off.Here's a little bit of information, also, if you're not in their savings club program you're put at the end of the day and this came from one of the guys that came out to work on my unit. I live alone with one income and I did not have the money to purchase the program even though it sounded pretty good but now after this experience with them I'm not sure if I'll be calling them back.It's really sad because I have been using this company for years but I guess it's like everything else the service has gone down and the prices have gone up.

Alison Thetford

20:13 11 Mar 26

Thank you so much for being prompt and helpful!! Jeremy listened to my concerns, gave me options, and is returning tomorrow to complete the job.

Elizabeth Renn

19:59 11 Mar 26

I have never been more impressed with a professionalism and clarity with which I received from both chris our technician and Joy our customer service rep. I’m so grateful to have met up with this team!

John D

16:37 11 Mar 26

Jeremy and Jordan both performed exceptionally well! Obriens service company should be very proud of the two men who were very professional and very knowledgeable of the work at hand. I Can't say enough as both were very courteous and polite, if I had my own company, I wouldn't hesitate to hire both of them!!!

Rebecca Parker

16:06 11 Mar 26

O'Brien originally installed our upstairs unit approximately 20 years ago. It still works great. They replaced the downstairs unit almost three years ago. It was having a slight issue but it was time for annual maintenance anyway so no big deal. Michael Sides came out to service the systems yesterday. He got us back on track with no problems at all. He thoroughly explained what was going on with both units, what he recommended going forward and why. There was no pressure, he answered all our questions, took his time examining everything, was nothing but honest and professional. Both units are running beautifully now. Best of all as Energy Savings Club Members with a full warranty on downstairs unit, the visit was free. Michael Sides even emailed photos of what he found and did during the visit. Highly recommend.

Wes Varner

15:17 11 Mar 26

Kris and the rest of the team at O'Brien made our HVAC replacement seamless and pain-free, walking us through every step. Arrived on time to the various visits, contacting us each time before arrival. Provided a thorough explanation of each aspect of the process, and commenced with a full walk-through of the new systems and follow-ups. Can't recommend them enough!

Carlos Flowers

17:25 09 Mar 26

Mr.Michael Sides did a fantastic job.He was so thorough explaining things and setting stuff up for us.He was very knowledgeable .We might have to get a new unit.We will see because our coil is messed up.Mike has a great personality and will help you any kind of way he can.When he finish his job he explained everything in detail.Thankd Mike and Obrien.GOD BLESS

Peter Provencher

16:33 09 Mar 26

All good. On time, pleasant; took time to explain things. Appreciate the good service.

thomas raup

03:02 08 Mar 26

Bonnie Robinson

00:25 08 Mar 26

Recently, I had issues with the heating system in my home, so I called Obrien heating & a/c to as I have used them before. It was New Year's eve, but a t

Matt Hempson

14:48 06 Mar 26

I have used O’Brien for years. They replaced an entire HVAC system in my previous home, have serviced the system in my current home, and most recently cleaned my dryer vent. Jeremy went above and beyond to ensure both the vent and the dryer were completely free of lint. Every experience with their team has been professional, thorough, and reliable. They consistently provide great service and have never disappointed me. I would highly recommend them for your home service needs.

Mary Avery

14:16 03 Mar 26

O'Briens Service Company did a fantastic job on replacing my HVAC system, only took a day in a half to complete. The whole team worked diligently with total professionalism. A couple of days later they had an inspector come in and check all the work that they had done, Michael Russell also came by for a follow up. The whole team was very personable and when they finished their job they cleaned up like no one was ever here. Great job O'Briens!!

Christine Leahy

21:16 02 Mar 26

O’Brien’s Technician David Bettencourt provided outstanding service for the repairs and replacement parts I needed with my kitchen area. He was prompt, courteous, thorough, highly skilled and knowledgeable. Was completely impressed by his professionalism and would highly recommend this Technician! The price was more than I had expected to pay but I’m sure will be offset by my confidence in the workmanship!

Amy Taylor

16:38 02 Mar 26

Jeremy was fast and thorough with cleaning our dryer vent and duct. Explained everything.

Cathy M

21:37 27 Feb 26

Prompt and efficient and always very courteous

Paul Veres

21:26 27 Feb 26

Great service, knowledgeable people , easy to work with. Thanks

Gene Powell

17:55 26 Feb 26

I wanted to stop and leave a review for Michael Sides and his helper that came to do my yearly check up. Both of them were very knowledgeable and friendly. They found several things that needed to be corrected and two things they said would help my system in the long run. Thank you to these two and to all the members of this company. Gene P.

Jeremy Barsaleau

21:45 25 Feb 26

Kyle did a great job accessing our situation and presenting a reasonable solution and cost. He was very interactive with us and we were very comfortable with him in our home getting the job done.

Mike Wax

21:06 24 Feb 26

Kyle and Steve very polite and helpful.

Ashley Moore

17:07 24 Feb 26

Professional friendly and knowledgeable

Kathi Donahue

22:59 23 Feb 26

What a day...woke to a toilet that wasn't working. Called and Angie was a delight. Even though they couldn't schedule till Wednesday that was fine. Then a cancelation. In rides Kyle and Steve. They checked out what needed to be done. Then I had a couple of situations I had been putting off. Well, within minutes they figured everything out...went back to the shop, returned and went to work finishing everything up in record time. These Gentlemen were so caring, polite, efficient, thorough and took great pride in their job. Kyle and Steve are a True Asset to O'Brien Service Company, Plumbing Division. I truly Thank Kyle and Steve for being an answer to my prayer.

David Kirkby

21:03 20 Feb 26

This review is of Cris CisnerosChris arrived within the agreed window. He explained what he would be doing and set to work. I always have questions. He was patient and answered all questions to my satisfaction.I would like to have him back next year.Thank the office staff for helping find the correct web site to complete this review.

Robert Coriell

16:56 20 Feb 26

Asked for an inspection and some potential issues were discovered and taken care of.

Colleen Fryer

14:34 19 Feb 26

David Zub

00:42 17 Feb 26

Kyle was knowledgable and efficient. He fixed our plumbing issue in less than an hour.

Geoff Holland

20:02 14 Feb 26

The plumbing technician (Kyle Williams) was great! Having a water leak with an older home, we were quite fearful but Kyle was quite reassuring and thorough about possible issues. He was very informative during repairs. We will proudly recommend O’Brien for plumbing!

Blake Warnick

20:27 12 Feb 26

We recently used O’Brien Service Company for a tricky electrical issue in our 1957 home. A lighting/receptacle circuit was intermittently losing power and causing flickering across multiple floors — not an easy problem to track down.Brad and his team were thorough, professional, and committed to identifying the root cause rather than just applying a quick fix. They spent the time systematically troubleshooting the circuit, rebuilding older connections, and replacing several devices to ensure everything was safe and functioning properly.Electrical issues in older homes can be complex, but they communicated clearly throughout the process and ultimately resolved the problem. They also worked with us on pricing, which we appreciated.Overall, we’re very happy with the outcome and would absolutely use them again for future electrical work.

Beth H.

18:24 11 Feb 26

So happy with our service call today. We just moved into our house and immediately had a small issue with the outside unit turning on and off erratically. Cris our service tech was professional and went above and beyond with answering all of my questions and replacing a sensor which caused the on & off issue. Chris was very thorough checking everything else to make sure everything was in working order.

Stan Johnson

16:50 11 Feb 26

I've been a maintenance customer for over 15 years and my experience has been good . Today, the guy showed up and went to the truck to get his tools. I saw him go back to the unit, within 5 minutes I saw him go back to the truck. Minutes later he came back in and told me I needed to replace a fan motor. He was not at the unit long enough to even take anything off to check the unit. If this is what $165.00 maintenance contract gets, I will Not Renew Next Year....

Pegeen Michaels

16:34 10 Feb 26

O’Brien HVAC is an awesome company. Very professional, friendly and dependable. They are also very detail oriented. We had a new system put in and our salesman Kris explained each of the options fully. The installation staff was awesome and very respectful of our house. I cannot say enough good things about this company and their employees. I highly recommend it

Brandi Thomas

20:38 08 Feb 26

Timothy Conry

07:14 08 Feb 26

Called Friday morning and was not repaired till Saturday. I called on regular hours but was charged with after hours service. Your service tech was good.

Jill Stephens

13:45 07 Feb 26

Dillon did a great job. Worked several hours diagnosing my problem. Explained everything to me. Found him to be a very patient guy. I hope after replacing faulty product my system will be back to normal.

Frank Bacchi

23:19 05 Feb 26

Technician was knowledgeable Police and through that is why I use Obrien service

dianna arnold

20:43 05 Feb 26

Very professional and dependable. I would highly recommend!

Donna Noe

14:12 05 Feb 26

I was truly impressed with Chris when he came to give me an estimate. I had two other estimates to compare against. Chris is the only one who took the time to measure my square footage, ask me questions about my hvac needs and explain, in depth, what my options were. He answered every question I presented. He made me familiar with the company and what I can expect for service. He’s very knowledgeable about their products.

Chris Small

16:21 04 Feb 26

herb

15:27 04 Feb 26

I’m very happy with the service. Jeremy arrived on time and was very professional and performed the service explaining to any questions I had. I would recommend this service.

Crystal Ruffin

03:11 01 Feb 26

Man here for 3 hours and heat still not working. I kept asking what going on. I'm trying to figure it out. Went to my thermostat cutting wires and splicing together. Now after 3 hours it's a thermostat problem. He looking on phone to see how to do the thermostat and the cutting wires and splicing. He on the phone asking someone what to do. This turned out to be the worse mistake of my life. Thought I could get a new company to take on my needs. He had no clue. I hope he didn't make things worse. Still no heat after 130pm to 450pm. If that's the best they can do. This is horrible felt like he was a new grad ac person****UPDATE**** manager called me Mr Russell and was very understanding to my feelings about my circumstance and he made it right. Came over to my house and got it working. This was my 1st time with them and he made it become a better time. Thank you so much for the call and your assistance. Will recommend you to my community here.

Courtney Boucher

13:28 31 Jan 26

Rich and team were fabulous! Professional and kind!

lew mart

01:46 31 Jan 26

Good peopleGreat job

Bob Burt

21:18 28 Jan 26

On time professional service .

Steven Still

13:09 28 Jan 26

Joe B

22:36 27 Jan 26

Leaky toilet fixed, pleased with service, will use again

Pam Heline

13:15 26 Jan 26

I was so impressed with O’Brien services, including Jeremy who came by to talk to us about our dryer vent and then our whole house air system/HVAC. He was incredibly kind, spoke to us in a very professional, but understandable way and really helped us make some decisions and pay for things that we needed, but in those that we did not. I really loved that O’Brien offers a one-year maintenance plan. We opted to do this and literally we had somebody out the same day to take a look at our HVAC in the entire system. It was amazing. We’re so impressed with O’Brien and will be using them definitely in our future thank you O’Brien for being a wonderful service provider! 5-stars!

Jodi Daniel

13:02 26 Jan 26

Professional and efficient. Explained the issue in detail. Highly recommend.

Lee & Terry Wilson

16:28 23 Jan 26

Came home from a trip to the NC mountains to 95 degree weather, to find the heat pump not cooling normally. Called O’Brien. Chris found the problem right away. Great service. I love these people- always come through for us.Lee and Terry Wilson

Dawna Genander

03:42 23 Jan 26

My experience with O’Brien Service Company was professional and seamless. Angie arranged same-day service, and Kyle quickly diagnosed my need for a new water heater. He answered all my questions and helped me choose the best unit for my needs. Within hours, the installation was complete. I highly recommend O’Brien for any HVAC or plumbing needs!

Todd Rohleder

18:03 21 Jan 26

O'Brian plumbing I have only used once and I was very pleased with the quality service and decent price to replace a shower cartridge. Kyle the plumber is an organized and efficient man. I will call them again if I need them again. Nice office people as well. Thanks

Leonard Little

00:48 16 Jan 26

Jenny Zielinski

22:25 15 Jan 26

Richard and Pearce spent the week installing all new ductwork and a new HVAC system at our house. They were wonderful, professional, friendly, informative and patient with our crazy dogs! I highly recommend!Today Dillon Battles came out did and yearly maintenance on both units, he was great! He did a thorough job and got us ready for another season.

Jeannie Marable

01:44 15 Jan 26

ABSOLUTELY AMAZINGGGG AND THEN SOME 🙏🏽🥳🙏🏽👊🙏🏽

Katie McGee

13:20 14 Jan 26

Excellent service from the time I made the first contact until the project was complete. I had a tankless water heater installed, along with 3 commodes, & indoor/outdoor plumbing repairs. Chris was the primary serviceman used. He is so knowledgeable & customer friendly. Several team members assisted with installation & removal of the replacements. Their boss even came to assess the project several times. All were so professional! I have used O’Brien’s for my HVAC needs for several years & I give them a 5-star rating also! Highly recommend O’Briens!

Phil

22:04 13 Jan 26

We called due to questions about the new thermostat.Chris came in and was wonderful he answered all our concerns about the thermostat and the heating system now we can sleep much better knowing the operation .Thank you so much Chris

Abigail Garcia

17:37 13 Jan 26

Dillon provided great service and took the time to explain everything to me. Always satisfied with O’Brien service.

Walter Pellegrini

19:42 12 Jan 26

Always on time! Always courteous! Always satisfied with the result. Highly recommended.

Jimmy Burns

22:15 05 Jan 26

Thank you for coming out on a Sunday. The technician was very friendly & knowledgeable. 😊

Diana L

15:20 01 Jan 26

Technicians are always on time, polite, courteous, and answer questions I have.

Sue Meier

00:52 01 Jan 26

We’ve used them for annual maintenance and decided it was time to replace the HVAC unit. They did a great job installing the new system. We were given different choices for replacement system. Everyone is extremely professional and courteous! Highly recommend O’Brien!

Michele Leblanc

22:09 30 Dec 25

Elaine Santaniello

19:29 30 Dec 25

FANTASTIC

Mike Wallace

21:39 28 Dec 25

I had a new HVAC system installed by O'Brien 2 months ago. I chose a Daikin system and so far I'm sure I made the right choice. Everyone I dealt with from maintenance on my old system thru the choice to have a new one installed was friendly and knowledgeable. Shout-outs to Kris S., David V., Kevin, Tracey, Mike P., and Jett.

Henry Jacocks

18:02 27 Dec 25

Christmas eve day. Out of nowhere, water leak requiring shut-off valve replacement. Kyle was there in a flash and did an outstanding job in record time. He also showed me some potential problems that I had him fix to save me from another potential emergency call. Highest recommendation!

uvbnhd

18:42 22 Dec 25

This Company says clearly on there website Free Estimates. So when i called and told them i wanted someone to come out to give me an estimate they said ok. They took all my personel info and said ok and then after getting all my personel info they said it was a130.00 service fee to give me an estimate. This is very unprofessional and i now wonder what they are going to do with my info. Probobly sell it on the internet. I told them what I needed and they never said there would be a fee until they had all my info. There website below says right on there site free estimates. Not free estimates if you buy something from us. This is so unprofessional.

Darlene Bilderback

21:28 16 Dec 25

I purchased a dishwasher as a Christmas gift from Lowe’s who offered FREE installation. The installation appointment was scheduled for two weeks later with a window of “9 - 6!” Since I live in Wallace I left at 7:30 am as I had no idea when the contractor hired by Lowe’s would show up. Well, at 6 pm the contractor still had not showed or called ! I called Lowe’s and said they had over booked and would reschedule my appointment for the following week. 😰 So I repeated the schedule with the same 9-6 window a week later. The contractor finally showed up up - with NO call! The guy looked like a high school student! I asked him if he was a licensed plumber and he never answered! 🤬 He then walked into the kitchen, took one look at the old dishwasher and began taking pictures. He then sent them to his boss who called him back about 30 minutes later. He went outside to talk to his boss and returned a few minutes later and said they would NOT be able to install the dishwasher! 😳 I called Lowe’s to see if they had another contractor who would honor the free installation only to be told they only contract with that particular company! I was told that I could just return the dishwasher! 🤬 I was furious and told them to leave the dishwasher and I would hire someone else to install it. I then called O’Briens Service Company and scheduled the installation for a few days later. I was told the contractor would be there at 9 am! (Not an all day window!) True to their word, Kyle Willams and his assistant, David, were THERE at 9 am! Both Kyle and David saw NO issue in getting the installation completed as immediately gave me a quote. I made a comment about my plans to replace the kitchen faucet as my next gift to them and Kyle immediately gave me a revised quote to include that project with no additional service call. So while they were installing the dishwasher, I went to Lowe’s and picked up the faucet. Kyle and David had both installed in record time and they both work perfectly! They both were a delight to work with and were very professional. They really seemed like they enjoyed their job. Working with O’Briens was night and day different from the previous contractor! All I can say is I was very happy with the work Kyle and David did! And as far as Lowe’s goes, I think you need to fire your contractor and hire O’Briens! THEY are true professionals!! A huge thank you to Kyle and David for a job WELL done! I WILL be using you again!

Dee Dee Fauser

16:20 16 Dec 25

Our experience with O’Brien Service Company could not have been better! Everyone was great from start to finish but working with Kris Sciales was truly a joy. He is knowledgeable and eager to meet our needs without being pushy like a prior HVAC company that pulled out the hard sale at the end asking for a decision by the end of the day or lose out on their great deal (which was thousands more than O’Brien’s. I highly recommend contacting this LOCAL family owned company that has earned its stellar reputation in Wilmington over the last 40 years. If you need a new HVAC system call and for Kris, you will not regret it!

Lisa Villiger

15:30 16 Dec 25

Our experience with O’Brien Service Company could not have gone better! Everyone was so genuine and personable. They really do treat your home like it’s theirs. Will and Jedd were each so nice and answered all of our questions and explained everything on the day of install for our new unit. They even offered to call or come back if we had any additional questions. We were blown away with everyone we came in contact with! Brian also spent a lot of time with us. By the end of the day we were very Blessed to have met them all. Thank you to everyone that helped us win the Comfort for Christmas 2025!!! We are so warm and Thankful ❤️

H Juanita Clemmons

13:37 15 Dec 25

Jan Lull

13:14 14 Dec 25

Chris was very thorough and professional!

Tracy Silber

22:30 13 Dec 25

Beyond amazing service! Would highly recommend! Best customer service I have ever received.

FAYE JOHNSON

22:11 10 Dec 25

Dillon explained everything to me. I feel he was very efficient at his job. I am happy with everything he did.

Peter Fritzler

19:52 08 Dec 25

Recently, O'Brien Service completed extensive multi-day plumbing replacements and repairs to my townhouse. This was the third time I've used O'Brien Service Company within the past four years for both HVAC and plumbing needs, and each time O'Brien's work and service has been exceptional. This time around, the work was led by Kyle who was extremely professional, knowledgeable and friendly. His work was not only clean and well done, he took time to answer my questions and explain in detail the needed plumbing repairs. He was communicative and thorough with explanations, providing me with enough information that I felt I was making informed decisions. It's been said that "good companies hire good people." My previous two experiences with O'Brien, coupled most recently with Kyle's work, are prime representations of this principle. I will continue using O'Brien with future work and gladly refer friends and colleagues to them as well. Kyle also tells a great joke about taking a sloth for a walk. I smile each time I see a sloth now.

Randy Richartz

18:05 08 Dec 25

Dillon Battle was our service representative and he did a fantastic job. Dillon has worked on our heating system before. He arrived right on time for the scheduled appointment and got right to work. We had scheduled the work the week before and knew exactly what was to be done. He replaced two dampers in our system working steadily throughout the morning. Dillon is super polite and professional and takes pride in his work. We appreciated his efforts and would recommend him to family and friends. Thank you to O’Brien’s Heating and Air for another job well done.R. Richartz

Andrea

18:38 06 Dec 25

Dillon came out for the annual HVAC service inspection. I had to have a capacitor replaced, but luckily it was in the truck, so he didnt need to make an extra trip back out to me. And since I have a membership with O'Brien's, the item was discounted. Every technician that has come out to perform their yearly inspections have been so professional and knowledgeable. It is a comfort knowing that I can always depend on O'Briens to help maintain my unit & advise me when issues arise.

Michael Turek

17:57 05 Dec 25

Anthony is the best plumber I've known. He performed a thorough inspection of my entire house plumbing, taking pictures of everything. He made recommendations for repairs; and once I approved them, he finished the work promptly. Highly recommend him.

Marlise Rhodes

23:15 04 Dec 25

Service tech was professional and explained findings from annual service.

Ed Cathey Jr

22:25 04 Dec 25

David Hodge did an excellent job servicing our units. He was prompt, friendly, respectful, thorough and a pleasure to work with. He explained the scope of his inspection and maintenance and explained the problems that he found. He offered recommendations for repairs and prepared an estimate for the work. Would definitely ask for him in the future to service our units.

Erik Kugel

22:18 04 Dec 25

I had a new Heat system installed by O'brien heating. The Staff was professional and did excellent work. Most of all, they were clean and respected my home and my time

Frank Wimmer

21:26 04 Dec 25

Extremely happy with the replacement of our busted water heater. Kyle did a fantastic job and was extremely personable. We're long time customers of O'Brien's HVAC services, but this was our first time using their plumbing services. So glad we did, because their our go-to plumbing services from now on. Highly recommended.

Margaret Nickell

15:33 03 Dec 25

Excellent service! Kris Sciales, Design Specialist, managed the entire process, helped me understand what I needed for HVAC replacement and offered options for my consideration. He patiently answered my numerous questions, ensuring I understood everything. He is a highly competent "project manager" and I am grateful for the opportunity to work with him. Eric and Pearce installed the HVAC system and they were both great to work with as well! Thank you to O'Brien and team.

Blake Snyder

13:16 03 Dec 25

aves809

02:43 30 Nov 25

Tyler Henderson

01:19 29 Nov 25

Dillon at O’Brien did an excellent job. He was prompt and thorough.

Jax Page

14:20 28 Nov 25

Lauren is awesome! Fixed my garbage disposal day after it broke on Thanksgiving. Friendly, skilled and we couldn't recommend Lauren or O'Brien!

Tanya Tilley-Hall

15:21 25 Nov 25

Dillon is a superb technician! We are thrilled with his service. Highly recommended!

John Fort

16:11 24 Nov 25

Annual Service. Very thorough, checks everything, explaining all parts of the service he's doing.

Lisa Batson

22:44 23 Nov 25

Great experience with Anthony! He was knowledgeable, informative, and honest with his assessment of our plumbing issues and needs. All costs were reviewed up front and the work required was completed in a timely manner. We highly recommend Anthony and the O’Brien Service Company.

Ted Botzum

15:19 21 Nov 25

Dillon Battles, the tech, was very diligent and communicative in his approach to the issues we were having. Took his time to explain everything and did a great job in the overall maintenance of our systems.

Cornelius Sinclair

01:01 21 Nov 25

Great Communication skills and great customer service

James Varrone

19:03 19 Nov 25

O'Brien has been servicing my heating and air for iver a decade. Always great, reliable service. My annual inspection by Aaron was completely professionally. He was courteous and friendly as well as as informative.

Suzy Diggle

14:55 19 Nov 25

David Getzen was excellent: informative, concise, easy to talk to, and knowledgeable, not pushy, . We believe that he went above and beyond to assist us with our needs. He was patient and taught us about the overall HVACV system.I would recommend him for all!Dr B. Suzy Diggle-Fox

Ed Lejarza

18:46 18 Nov 25

Dillon was very helpful and explained what he would be doing in order to get confirmation. He completed the job quickly and without any issues. O’Brien Service Company has been very helpful and responsive to any issues or concerns.

Bob Herring

01:50 17 Nov 25

Very professional company. From Sales (Chris) to installation (Chris, Cameron, Jet and Mike) to the ladies in the office (Abby and LeeAnn), we couldn’t be more pleased with this company. They went above and beyond to ensure we were well informed through every aspect of installation. We highly recommend and look forward to an ongoing relationship. It’s nice to have a company you can truely depend on from start to finish. Thank you to owner, James Williams. You have a dedicated and loyal team. Strong leadership pays off and you have customers for life!

Lindsey Jenness

22:39 14 Nov 25

Great service and customer service!

Corey Sampson

13:24 13 Nov 25

Fast, efficient, professional and on time! Great experience and the service was top tier!

Woody Saville

18:45 11 Nov 25

Very personable crew and great service done in a timely manner.

James Nellis

13:43 11 Nov 25

We recently purchased a new home that needed maintenance on the heating and AC systems. We signed up for an annual review and had our first review done. The technician was prompt and he did the service in a professional and friendly manner. We followed his recommendations and installed a new thermostat while he was here. He had the other parts so all was done in one visit!

Kitty Cole

00:07 08 Nov 25

I had a plumbing emergency and Anthony from O’Brien was at my house within an hour and worked to fix the issue until it was resolved. Top notch service!!!

Michael J. Del Savio

18:47 07 Nov 25

11/12/19: Our heat went out on our 7 year old Trane with impending cold and rain. O'Brien swept in and got things working just in time so that we stayed cozy and warm through the bad weather. They even worked with an umbrella overhead to get the job done! Seriously, excellent work, dedication, and top notch customer service. I know I can always rely on O'Brien!11/7/25: My HVAC started short-cycling a few weeks ago. It was very easy to work w/ O'Brien to put this all into motion and get replaced. The new duct work looks great and promises energy savings and better airflow in the house! Thanks for another job well done!

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“We cannot thank Josey and Seth enough for the service they recently provided us. They were so pleasant and knowledgeable. Josey even came back to put my mind at ease on a concern I had. I cannot say enough good things about this company's staff and technicians. The ladies in the office are fantastic as well! We are customers for life and are proud to use them for all our HVAC and electrical needs. Thank you again guys!”

- A H.

March 13, 2026

“I am so impressed with the O’Brien service from our technician Chris, who was so clear in his explanation and fee description, to Joy our customer service rep when I called to talk about payment. Both of these fine individuals were clear, polite, understanding, and my brother and my mother and I All appreciate how they contributed to getting the work done on our Hvac sent.
If the rest of your team are like these two, I am enthusiastic about working with your company more in the future.”

- Elizabeth R.

March 11, 2026

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