PROVIDING HVAC,
PLUMBING & ELECTRICAL
SERVICES TO THE
WILMINGTON, NC, AREA
SINCE 1981

Now also serving Shallotte, NC and Myrtle Beach, SC!

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O’BRIEN SERVICE COMPANY HAS COMPLETED OVER 7,000 TRAINING HOURS

At O’Brien Service Company, we are committed to our vision statement in being the best trained, the most knowledgeable and proficient team. As “we work hard” together in accomplishing our goal, we strive to deliver excellence by providing great service to all our clients by having a team of experts that are highly qualified, reliable, honest, and knowledgeable. With over 7,000 training hours combined with many, many years of experience, you can count on us for you HVAC (heating and air conditioning) and Plumbing needs!!

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HVAC technician performing maintenance on a heat pump in Brunswick County.

O'Brien Women in HVAC at a local community event in New Hanover County.

O'Brien Service Company vehicle at apartment complex in Pender County.

O'Brien Service Company office in Wilmington, North Carolina.

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All Reviews

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Google Rating

4.9

Based on 1350 reviews

O'Brien Service Company

4.9

Jules Rosene

21:55 26 Mar 26

Michael is a great technician. He called, showed up in time, got right to work, than afterwards took the time to explain a few details of air purification system and explain the different memberships and how will it change moving forward.

Charity C

19:25 26 Mar 26

O’Brien Service Company provided an excellent experience from start to finish. They replaced my evaporator coil and went above and beyond by securing the part and scheduling the repair in a very timely manner. Dillon was highly professional, knowledgeable, as well as genuinely kind and respectful throughout the entire process. It’s clear they take pride in their work and truly care about their customers. I would absolutely recommend them to anyone in need of HVAC services.

Matthew Brennan

17:38 26 Mar 26

Lauren and Steve repaired a couple of back flow preventers. They were both courteous and professional- got the job done quickly at a reasonable rate.

Tracy Pardieu

13:36 24 Mar 26

Big thank you to Kyle who did a great job providing me options for my plumbing needs. Kyle was thorough, kind and communicated everything clearly so that I can make the best decision for my situation. I’ll be using O’Brien in the future for plumbing and HVAC services.

Ronnie

23:38 23 Mar 26

Kyle provided superior service with excellent communication throughout

Tracie West

22:06 21 Mar 26

Rich was very polite, knowledgeable and thorough. My installion went smoothly and I couldn't be more pleased with his attention to detail! My experience with O'Brien's is always top notch!

Andrew Weaver

16:15 21 Mar 26

Had an older package unit with ducts in the crawlspace and needed to change to a split unit with air handler and ducts in the attic. The design and installation went very well with the installation team of Gauge and Zack. Rain and a wet crawlspace prevented removal of the old system (rescheduled for safety), but every aspect of the process was done in a very professional manner and the system works far better than the previous design. The installation of the air handler and ducting in the attic is very logical and the workmanship has been top notch. I found all the O’Brien employees to be very professional, conscientious, punctual, and considerate of the impact the project had on me. I have no reservations in recommending them for any project of this size and complexity.

Barbara Landers

13:27 21 Mar 26

I just had my annual HVAC system maintenance done by Michael Sides & he did a great job! He thoroughly explained what he was doing & answered all my questions. The service was performed promptly and was all cleaned up upon his departure. I highly recommend O'Brien (been using you since 2012) and Michael as well. I trust your company & your technicians to be honest and professional!

Peter Cowen

18:46 20 Mar 26

Gauge and Jett are super heroes!A+++Polite, talented, professional! 💪

Amallsr

20:57 19 Mar 26

After 26 years it was time to replace my current system that had been patched numerous times. My dealings with this company was first rate from the beginning visit with Kris to the final installation by Rich and his assistant. Rich and his assistant arrived at the scheduled time They were both friendly and courteous. They worked tirelessly going up and down the stairs taking care to have all surfaces covered that they would come into contact with. The work was completed in one day. All materials and used parts were removed. I am totally pleased with my experience with this company.

Nickie Ray

15:45 18 Mar 26

Great experience with Michael Sides who did our yearly HVAC system maintenance. Very helpful and proactive.

Kitty Cole

13:06 18 Mar 26

I had a plumbing evaluation of my house..making sure everything is ok. Kyle was great!Top notch service!!!

Jeffrey Schimberg

12:33 15 Mar 26

Mike Eisley

20:03 14 Mar 26

Great communication and skill today on our HVAC installation. Gauge and Cam were professional and respectful from start to finish. They handled a few unforeseen issues issues without issue. Highly recommend.

Nancy Cowen

00:00 14 Mar 26

Gauge and Jet are the dynamic duo when it comes to installing two replacement HVAC systems. They pulled out both of the old units without a hitch and vacuumed my upstairs area as well as protecting our flooring.It was a full 2 day job, and both men remained very professional and courteous.I was impressed with how thorough they were with showing us pictures and explaining the process. I highly recommend this team!

John Mize

19:56 13 Mar 26

New 2 ZONE HVAC and complete replacement of ducts for this new system. Chris, the sales engineer, was impressive. He developed a detailed proposal and patiently answered my many questions and requests for more information. The entire installation crew, Will, Jed and Nick and others who I did not have as much interaction with, were exceptional. Their organization, level of knowledge, all around competence, and even enthusiasm for their work confirmed for me that I had chosen the right company to do the work I needed. Thank you O'Brien.

Charles Barrett

14:44 13 Mar 26

Kyle did a great job! He was efficient without being fussy. In less than 2 hours he fixed the problem that was driving us crazy for 2 days. He was polite and even cleaned up after finishing the job. He explained to us the causes and consequences of the problem as well as the benefits of O'Brian membership, and we are planning to do that in a couple of months. Kudos to Kyle!!!

Judy Zimmerman

14:02 12 Mar 26

Alison Thetford

20:13 11 Mar 26

Thank you so much for being prompt and helpful!! Jeremy listened to my concerns, gave me options, and is returning tomorrow to complete the job.

Elizabeth Renn

19:59 11 Mar 26

I have never been more impressed with a professionalism and clarity with which I received from both chris our technician and Joy our customer service rep. I’m so grateful to have met up with this team!

John D

16:37 11 Mar 26

Jeremy and Jordan both performed exceptionally well! Obriens service company should be very proud of the two men who were very professional and very knowledgeable of the work at hand. I Can't say enough as both were very courteous and polite, if I had my own company, I wouldn't hesitate to hire both of them!!!

Rebecca Parker

16:06 11 Mar 26

O'Brien originally installed our upstairs unit approximately 20 years ago. It still works great. They replaced the downstairs unit almost three years ago. It was having a slight issue but it was time for annual maintenance anyway so no big deal. Michael Sides came out to service the systems yesterday. He got us back on track with no problems at all. He thoroughly explained what was going on with both units, what he recommended going forward and why. There was no pressure, he answered all our questions, took his time examining everything, was nothing but honest and professional. Both units are running beautifully now. Best of all as Energy Savings Club Members with a full warranty on downstairs unit, the visit was free. Michael Sides even emailed photos of what he found and did during the visit. Highly recommend.

Wes Varner

15:17 11 Mar 26

Kris and the rest of the team at O'Brien made our HVAC replacement seamless and pain-free, walking us through every step. Arrived on time to the various visits, contacting us each time before arrival. Provided a thorough explanation of each aspect of the process, and commenced with a full walk-through of the new systems and follow-ups. Can't recommend them enough!

Carlos Flowers

17:25 09 Mar 26

Mr.Michael Sides did a fantastic job.He was so thorough explaining things and setting stuff up for us.He was very knowledgeable .We might have to get a new unit.We will see because our coil is messed up.Mike has a great personality and will help you any kind of way he can.When he finish his job he explained everything in detail.Thankd Mike and Obrien.GOD BLESS

Peter Provencher

16:33 09 Mar 26

All good. On time, pleasant; took time to explain things. Appreciate the good service.

thomas raup

03:02 08 Mar 26

Bonnie Robinson

00:25 08 Mar 26

Recently, I had issues with the heating system in my home, so I called Obrien heating & a/c to as I have used them before. It was New Year's eve, but a t

Matt Hempson

14:48 06 Mar 26

I have used O’Brien for years. They replaced an entire HVAC system in my previous home, have serviced the system in my current home, and most recently cleaned my dryer vent. Jeremy went above and beyond to ensure both the vent and the dryer were completely free of lint. Every experience with their team has been professional, thorough, and reliable. They consistently provide great service and have never disappointed me. I would highly recommend them for your home service needs.

Maria W.

16:13 04 Mar 26

My family have been customers of O'Brien for several years. Never had a bad experience, all their service techs are friendly and top notch. I just had a new HVAC installed. Kris Sciales came out and helped me pick the best unit for my home. He was very friendly, knowledgeable and patient, explaining everything to me, and he made a special trip to bring me space heaters while the HVAC was installed! Mike and Cam did the installation, here for 3 full days of hard work. They were very respectful of my home, careful not to do any damage. Abby did a great job behind the scenes, keeping everything running smoothly. Thank you all for your help in keeping me comfy in my home!

Mary Avery

14:16 03 Mar 26

O'Briens Service Company did a fantastic job on replacing my HVAC system, only took a day in a half to complete. The whole team worked diligently with total professionalism. A couple of days later they had an inspector come in and check all the work that they had done, Michael Russell also came by for a follow up. The whole team was very personable and when they finished their job they cleaned up like no one was ever here. Great job O'Briens!!

Shawn Pollard

00:42 03 Mar 26

Good work

Christine Leahy

21:16 02 Mar 26

O’Brien’s Technician David Bettencourt provided outstanding service for the repairs and replacement parts I needed with my kitchen area. He was prompt, courteous, thorough, highly skilled and knowledgeable. Was completely impressed by his professionalism and would highly recommend this Technician! The price was more than I had expected to pay but I’m sure will be offset by my confidence in the workmanship!

Benje

18:24 02 Mar 26

Amy Taylor

16:38 02 Mar 26

Jeremy was fast and thorough with cleaning our dryer vent and duct. Explained everything.

Cathy M

21:37 27 Feb 26

Prompt and efficient and always very courteous

Paul Veres

21:26 27 Feb 26

Great service, knowledgeable people , easy to work with. Thanks

Mark Matheny

20:55 26 Feb 26

Gene Powell

17:55 26 Feb 26

I wanted to stop and leave a review for Michael Sides and his helper that came to do my yearly check up. Both of them were very knowledgeable and friendly. They found several things that needed to be corrected and two things they said would help my system in the long run. Thank you to these two and to all the members of this company. Gene P.

Jeremy Barsaleau

21:45 25 Feb 26

Kyle did a great job accessing our situation and presenting a reasonable solution and cost. He was very interactive with us and we were very comfortable with him in our home getting the job done.

Mary Holland

23:31 24 Feb 26

Mike Wax

21:06 24 Feb 26

Kyle and Steve very polite and helpful.

Ashley Moore

17:07 24 Feb 26

Professional friendly and knowledgeable

Kathi Donahue

22:59 23 Feb 26

What a day...woke to a toilet that wasn't working. Called and Angie was a delight. Even though they couldn't schedule till Wednesday that was fine. Then a cancelation. In rides Kyle and Steve. They checked out what needed to be done. Then I had a couple of situations I had been putting off. Well, within minutes they figured everything out...went back to the shop, returned and went to work finishing everything up in record time. These Gentlemen were so caring, polite, efficient, thorough and took great pride in their job. Kyle and Steve are a True Asset to O'Brien Service Company, Plumbing Division. I truly Thank Kyle and Steve for being an answer to my prayer.

Gloria Kidd

04:10 22 Feb 26

It was my yearly maintenance of heat pump. My technician, Jared, was excellent. In addition he repaired parts that were necessary for the unit to continue to operate efficiency. His dedication to ensuring that my unit would be operable for the future gave me piece of mind. Thank you.

David Kirkby

21:03 20 Feb 26

This review is of Cris CisnerosChris arrived within the agreed window. He explained what he would be doing and set to work. I always have questions. He was patient and answered all questions to my satisfaction.I would like to have him back next year.Thank the office staff for helping find the correct web site to complete this review.

Robert Coriell

16:56 20 Feb 26

Asked for an inspection and some potential issues were discovered and taken care of.

Colleen Fryer

14:34 19 Feb 26

David Zub

00:42 17 Feb 26

Kyle was knowledgable and efficient. He fixed our plumbing issue in less than an hour.

Stephen Lowry

22:05 16 Feb 26

It's a pleasure to have Dylan do repairs for us. He does to job well, and explains to us clearly what he is doing. He takes the time to answer questions thoughtfully. He is friendly and respectful.

Dean Meisel

21:30 14 Feb 26

I can’t recommend anyone more highly than O’Brien plumbing. We had a pipe break during the snowstorm and although we talked to several plumbers, only Chris at O’Brien, took the time to listen to the problem and was able to come up for a way for us to get Our cold water running So we had water while we waited for The roads to improve so someone Couldcome out and do the repair. Lauren and David came out to do the repair. We have a complex hook up system and they were able to immediately figure out what to do and they had us up and running with hot water and cold water in a couple hours. They are all incredibly nice and professional people. Do yourself a favor and call O’Brien plumbing when you need plumbing help.

Geoff Holland

20:02 14 Feb 26

The plumbing technician (Kyle Williams) was great! Having a water leak with an older home, we were quite fearful but Kyle was quite reassuring and thorough about possible issues. He was very informative during repairs. We will proudly recommend O’Brien for plumbing!

Blake Warnick

20:27 12 Feb 26

We recently used O’Brien Service Company for a tricky electrical issue in our 1957 home. A lighting/receptacle circuit was intermittently losing power and causing flickering across multiple floors — not an easy problem to track down.Brad and his team were thorough, professional, and committed to identifying the root cause rather than just applying a quick fix. They spent the time systematically troubleshooting the circuit, rebuilding older connections, and replacing several devices to ensure everything was safe and functioning properly.Electrical issues in older homes can be complex, but they communicated clearly throughout the process and ultimately resolved the problem. They also worked with us on pricing, which we appreciated.Overall, we’re very happy with the outcome and would absolutely use them again for future electrical work.

William Harris

03:02 12 Feb 26

Dryer hose cleaned. Vents caulked.

Beth H.

18:24 11 Feb 26

So happy with our service call today. We just moved into our house and immediately had a small issue with the outside unit turning on and off erratically. Cris our service tech was professional and went above and beyond with answering all of my questions and replacing a sensor which caused the on & off issue. Chris was very thorough checking everything else to make sure everything was in working order.

Stan Johnson

16:50 11 Feb 26

I've been a maintenance customer for over 15 years and my experience has been good . Today, the guy showed up and went to the truck to get his tools. I saw him go back to the unit, within 5 minutes I saw him go back to the truck. Minutes later he came back in and told me I needed to replace a fan motor. He was not at the unit long enough to even take anything off to check the unit. If this is what $165.00 maintenance contract gets, I will Not Renew Next Year....

Pegeen Michaels

16:34 10 Feb 26

O’Brien HVAC is an awesome company. Very professional, friendly and dependable. They are also very detail oriented. We had a new system put in and our salesman Kris explained each of the options fully. The installation staff was awesome and very respectful of our house. I cannot say enough good things about this company and their employees. I highly recommend it

Brandi Thomas

20:38 08 Feb 26

Timothy Conry

07:14 08 Feb 26

Called Friday morning and was not repaired till Saturday. I called on regular hours but was charged with after hours service. Your service tech was good.

Jill Stephens

13:45 07 Feb 26

Dillon did a great job. Worked several hours diagnosing my problem. Explained everything to me. Found him to be a very patient guy. I hope after replacing faulty product my system will be back to normal.

Frank Bacchi

23:19 05 Feb 26

Technician was knowledgeable Police and through that is why I use Obrien service

dianna arnold

20:43 05 Feb 26

Very professional and dependable. I would highly recommend!

Donna Noe

14:12 05 Feb 26

I was truly impressed with Chris when he came to give me an estimate. I had two other estimates to compare against. Chris is the only one who took the time to measure my square footage, ask me questions about my hvac needs and explain, in depth, what my options were. He answered every question I presented. He made me familiar with the company and what I can expect for service. He’s very knowledgeable about their products.

Chris Small

16:21 04 Feb 26

herb

15:27 04 Feb 26

I’m very happy with the service. Jeremy arrived on time and was very professional and performed the service explaining to any questions I had. I would recommend this service.

Crystal Ruffin

03:11 01 Feb 26

Man here for 3 hours and heat still not working. I kept asking what going on. I'm trying to figure it out. Went to my thermostat cutting wires and splicing together. Now after 3 hours it's a thermostat problem. He looking on phone to see how to do the thermostat and the cutting wires and splicing. He on the phone asking someone what to do. This turned out to be the worse mistake of my life. Thought I could get a new company to take on my needs. He had no clue. I hope he didn't make things worse. Still no heat after 130pm to 450pm. If that's the best they can do. This is horrible felt like he was a new grad ac person****UPDATE**** manager called me Mr Russell and was very understanding to my feelings about my circumstance and he made it right. Came over to my house and got it working. This was my 1st time with them and he made it become a better time. Thank you so much for the call and your assistance. Will recommend you to my community here.

Courtney Boucher

13:28 31 Jan 26

Rich and team were fabulous! Professional and kind!

lew mart

01:46 31 Jan 26

Good peopleGreat job

Bob Burt

21:18 28 Jan 26

On time professional service .

Steven Still

13:09 28 Jan 26

Joe B

22:36 27 Jan 26

Leaky toilet fixed, pleased with service, will use again

Pam Heline

13:15 26 Jan 26

I was so impressed with O’Brien services, including Jeremy who came by to talk to us about our dryer vent and then our whole house air system/HVAC. He was incredibly kind, spoke to us in a very professional, but understandable way and really helped us make some decisions and pay for things that we needed, but in those that we did not. I really loved that O’Brien offers a one-year maintenance plan. We opted to do this and literally we had somebody out the same day to take a look at our HVAC in the entire system. It was amazing. We’re so impressed with O’Brien and will be using them definitely in our future thank you O’Brien for being a wonderful service provider! 5-stars!

Jodi Daniel

13:02 26 Jan 26

Professional and efficient. Explained the issue in detail. Highly recommend.

Lee & Terry Wilson

16:28 23 Jan 26

Came home from a trip to the NC mountains to 95 degree weather, to find the heat pump not cooling normally. Called O’Brien. Chris found the problem right away. Great service. I love these people- always come through for us.Lee and Terry Wilson

Dawna Genander

03:42 23 Jan 26

My experience with O’Brien Service Company was professional and seamless. Angie arranged same-day service, and Kyle quickly diagnosed my need for a new water heater. He answered all my questions and helped me choose the best unit for my needs. Within hours, the installation was complete. I highly recommend O’Brien for any HVAC or plumbing needs!

Todd Rohleder

18:03 21 Jan 26

O'Brian plumbing I have only used once and I was very pleased with the quality service and decent price to replace a shower cartridge. Kyle the plumber is an organized and efficient man. I will call them again if I need them again. Nice office people as well. Thanks

Robert Baer

18:28 19 Jan 26

Leonard Little

00:48 16 Jan 26

Jenny Zielinski

22:25 15 Jan 26

Richard and Pearce spent the week installing all new ductwork and a new HVAC system at our house. They were wonderful, professional, friendly, informative and patient with our crazy dogs! I highly recommend!Today Dillon Battles came out did and yearly maintenance on both units, he was great! He did a thorough job and got us ready for another season.

Jeannie Marable

01:44 15 Jan 26

ABSOLUTELY AMAZINGGGG AND THEN SOME 🙏🏽🥳🙏🏽👊🙏🏽

Katie McGee

13:20 14 Jan 26

Excellent service from the time I made the first contact until the project was complete. I had a tankless water heater installed, along with 3 commodes, & indoor/outdoor plumbing repairs. Chris was the primary serviceman used. He is so knowledgeable & customer friendly. Several team members assisted with installation & removal of the replacements. Their boss even came to assess the project several times. All were so professional! I have used O’Brien’s for my HVAC needs for several years & I give them a 5-star rating also! Highly recommend O’Briens!

Phil

22:04 13 Jan 26

We called due to questions about the new thermostat.Chris came in and was wonderful he answered all our concerns about the thermostat and the heating system now we can sleep much better knowing the operation .Thank you so much Chris

Laurence Roth

18:07 13 Jan 26

Abigail Garcia

17:37 13 Jan 26

Dillon provided great service and took the time to explain everything to me. Always satisfied with O’Brien service.

Walter Pellegrini

19:42 12 Jan 26

Always on time! Always courteous! Always satisfied with the result. Highly recommended.

Stacey Kaiser

23:01 07 Jan 26

After getting several quotes, we went with O'Brien to replace our old HVAC system and duct work and we could not have been happier. Matt was very thorough in coming out to do the estimate, and their prices and value could not be beat. When it came time for the install, Mike and Cam were wonderful and did an excellent job, it was a pleasure working with everyone at O'Brien.

Jimmy Burns

22:15 05 Jan 26

Thank you for coming out on a Sunday. The technician was very friendly & knowledgeable. 😊

mashang zou

19:49 02 Jan 26

Diana L

15:20 01 Jan 26

Technicians are always on time, polite, courteous, and answer questions I have.

Sue Meier

00:52 01 Jan 26

We’ve used them for annual maintenance and decided it was time to replace the HVAC unit. They did a great job installing the new system. We were given different choices for replacement system. Everyone is extremely professional and courteous! Highly recommend O’Brien!

Michele Leblanc

22:09 30 Dec 25

Elaine Santaniello

19:29 30 Dec 25

FANTASTIC

Lyric Dear

14:51 29 Dec 25

I work for a home warranty service and I usually have a really hard time with companies that aren’t specifically contracted with us. The ease of which I got the information needed in order to determine coverage and move forward with a mutual customer’s claim stood out so much that I wanted to write this glowing review. Everyone I contacted over a roughly 16-minute phone call was perfectly lovely and answered all of my questions, no matter how silly or redundant they were for recorded-line purposes. They were polite, easy to talk to, and went above and beyond to carefully answer my questions so that the answers were complete and accurate to what happened. I usually have a really difficult time pinning answers down from providers that are not in our service network, but they answered confidently and honestly, making the approval process smooth. They even wished me a happy new year, and I’m not local nor a client of theirs! Thank you for making this particular work order much easier for me, you honestly have no idea!

Mike Wallace

21:39 28 Dec 25

I had a new HVAC system installed by O'Brien 2 months ago. I chose a Daikin system and so far I'm sure I made the right choice. Everyone I dealt with from maintenance on my old system thru the choice to have a new one installed was friendly and knowledgeable. Shout-outs to Kris S., David V., Kevin, Tracey, Mike P., and Jett.

Henry Jacocks

18:02 27 Dec 25

Christmas eve day. Out of nowhere, water leak requiring shut-off valve replacement. Kyle was there in a flash and did an outstanding job in record time. He also showed me some potential problems that I had him fix to save me from another potential emergency call. Highest recommendation!

uvbnhd

18:42 22 Dec 25

This Company says clearly on there website Free Estimates. So when i called and told them i wanted someone to come out to give me an estimate they said ok. They took all my personel info and said ok and then after getting all my personel info they said it was a130.00 service fee to give me an estimate. This is very unprofessional and i now wonder what they are going to do with my info. Probobly sell it on the internet. I told them what I needed and they never said there would be a fee until they had all my info. There website below says right on there site free estimates. Not free estimates if you buy something from us. This is so unprofessional.

Darlene Bilderback

21:28 16 Dec 25

I purchased a dishwasher as a Christmas gift from Lowe’s who offered FREE installation. The installation appointment was scheduled for two weeks later with a window of “9 - 6!” Since I live in Wallace I left at 7:30 am as I had no idea when the contractor hired by Lowe’s would show up. Well, at 6 pm the contractor still had not showed or called ! I called Lowe’s and said they had over booked and would reschedule my appointment for the following week. 😰 So I repeated the schedule with the same 9-6 window a week later. The contractor finally showed up up - with NO call! The guy looked like a high school student! I asked him if he was a licensed plumber and he never answered! 🤬 He then walked into the kitchen, took one look at the old dishwasher and began taking pictures. He then sent them to his boss who called him back about 30 minutes later. He went outside to talk to his boss and returned a few minutes later and said they would NOT be able to install the dishwasher! 😳 I called Lowe’s to see if they had another contractor who would honor the free installation only to be told they only contract with that particular company! I was told that I could just return the dishwasher! 🤬 I was furious and told them to leave the dishwasher and I would hire someone else to install it. I then called O’Briens Service Company and scheduled the installation for a few days later. I was told the contractor would be there at 9 am! (Not an all day window!) True to their word, Kyle Willams and his assistant, David, were THERE at 9 am! Both Kyle and David saw NO issue in getting the installation completed as immediately gave me a quote. I made a comment about my plans to replace the kitchen faucet as my next gift to them and Kyle immediately gave me a revised quote to include that project with no additional service call. So while they were installing the dishwasher, I went to Lowe’s and picked up the faucet. Kyle and David had both installed in record time and they both work perfectly! They both were a delight to work with and were very professional. They really seemed like they enjoyed their job. Working with O’Briens was night and day different from the previous contractor! All I can say is I was very happy with the work Kyle and David did! And as far as Lowe’s goes, I think you need to fire your contractor and hire O’Briens! THEY are true professionals!! A huge thank you to Kyle and David for a job WELL done! I WILL be using you again!

Dee Dee Fauser

16:20 16 Dec 25

Our experience with O’Brien Service Company could not have been better! Everyone was great from start to finish but working with Kris Sciales was truly a joy. He is knowledgeable and eager to meet our needs without being pushy like a prior HVAC company that pulled out the hard sale at the end asking for a decision by the end of the day or lose out on their great deal (which was thousands more than O’Brien’s. I highly recommend contacting this LOCAL family owned company that has earned its stellar reputation in Wilmington over the last 40 years. If you need a new HVAC system call and for Kris, you will not regret it!

Lisa Villiger

15:30 16 Dec 25

Our experience with O’Brien Service Company could not have gone better! Everyone was so genuine and personable. They really do treat your home like it’s theirs. Will and Jedd were each so nice and answered all of our questions and explained everything on the day of install for our new unit. They even offered to call or come back if we had any additional questions. We were blown away with everyone we came in contact with! Brian also spent a lot of time with us. By the end of the day we were very Blessed to have met them all. Thank you to everyone that helped us win the Comfort for Christmas 2025!!! We are so warm and Thankful ❤️

H Juanita Clemmons

13:37 15 Dec 25

Jan Lull

13:14 14 Dec 25

Chris was very thorough and professional!

See all reviews Write a review

“First, we learned from our HVAC technician Joey that O'Brien provided more service such as electrical and plumbing. We had a toilet issue in our home and contacted our normal plumbing company for service. They could not accommodate our availability for the technician, so we decided to call O'Brien and see what their plumbing services was all about. We secured an appointment for the day we called (today) and Lauren and Steven came actually ahead of schedule (they call first), assessed the situation explained the resolution and cost.
They got to work quickly and efficiently. They left the work area very clean and without a trace of work materials at all. Both Lauren and Steven were very friendly, professional and personable. I've chosen not to hold it against Steve for his Naval service, but truly appreciate his military service!

The overall O'Brien teamwork was on display from Joey sharing the full array of services, to Lauren and Steven demonstrating the quality of the plumbing services dept.
They also signed us up for Preferred Plumbing club which means we're no longer doing service with our initial plumbing service company moving forward.
Sincerely,
Tim & Maureen Crossman”

- Tim & Maureen C.

March 26, 2026

“Very pleased with O’Brien’s annual maintenance service on my HVAC system. Having the heat pump serviced every Spring enables me to address any minor issues before they become major, offering peace of mind going into the hot summer months.
Technician , “Veasna”, was great, top notch! He was kind, courteous, knowledgeable, and very thorough. I Highly recommend!
JP”

- Jane P.

March 15, 2026

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Close up photo of ceramic bowl toilet in domestic bathroom with a box of tools.

How To Fix a Running Toilet

The good news? Most running toilet issues are surprisingly easy to fix. With a little patience, you can often stop the problem in less than an hour.

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5 Benefits of a Plumbing Maintenance Plan

Avoiding plumbing problems is easier (and cheaper) than fixing them after they strike—and that’s where a plumbing maintenance plan comes in. With routine inspections and preventative care, a maintenance plan helps keep your pipes, fixtures, and drains in top shape year-round.

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Cold Climate Heat Pumps Are HVAC Game Changers

If you are looking for an HVAC system that heats and cools your Leland home, lowers energy bills, and is easy on the environment and your budget, consider an air-source heat pump.

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How To Fix a Running Toilet

The good news? Most running toilet issues are surprisingly easy to fix. With a little patience, you can often stop the problem in less than an hour.

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