O’Brien Service Company

O’Brien Service is a locally owned and operated business. Established in 1981, our company’s founding goal was to provide a complete range of heating and air services. For over 40 years, our highly trained and versatile technicians continue to expertly handle the most complex repairs.

By calling and choosing O’Brien Service Company, you can rest assured you’ll experience knowledgeable technicians and friendly staff. Together, we can support you through any repair, replacement, or regular maintenance.

HVAC Service

According to the Trane Customer Satisfaction Survey, 100% of our customers said they would recommend O’Brien to a friend.

Furthermore, O’Brien Service Company is the #1 rated Trane Comfort Specialist Dealer in the region. Additionally, our customer service nationally ranks 17th out of more than 1,700 Trane dealers and consistently ranks in the top 20. Most importantly, you should feel confident when you hire a company to take care of your home’s needs; O’Brien strives to be that company for the greater Wilmington and surrounding areas.

Customer Satisfaction

Our commitment to customer satisfaction is evident in everything we do. Starting with our insistence on wearing protective shoe covers to ensure the cleanliness of your home. Also, offering the industry’s highest quality products and services.

Attention to detail is what allows us to say with confidence that your equipment will always be fixed right. When you choose O’Brien Service Company, you can feel assured you’re working with a reputable company. Our business has been providing high-quality, trusted service to residential and commercial clients throughout the entire New Hanover, Brunswick, and Pender County areas for 40 years.

O’Brien is…

• Trane Comfort Specialists
• 2018 Trane Top Ten Dealer award Raleigh DSO
• Angie’s List Super Service Award Winners 2010-2019
• In 2018 we received WWAY Viewer’s Choice Award Winner in the “Best Heating and Air Company” category
• Received StarNews’ Best of the Best Winner for the “Best Heating and Air Company” category for six years in a row
• Wilmington Magazine 2017 Best of Wilmington- Best Heating and Air Company
• Waterfurnace GEO-Pro Dealer and a GEO-Smart authorized contractor
• Mitsubishi Electric Heating & Cooling Contractor
• Daikin Comfort Pros
• An Energy Star Approved Contractor
• Members of the International Ground Source Heat Pump Association
• Recipients of 100% Satisfaction by customers who participate in the Trane Customer Satisfaction Survey.
• Recipients of Trane’s top award for most products sold from the XL/XV high-efficiency line
• Insured for General Liability & Workmen’s Compensation
• North Carolina State License # 13062
• Recipients of the 2014 Trane Soar Award, which goes to the top dealer in the region

Community

• Sponsors of Bengals Sports, Laney Sports, Hoggard Sports, Port City Soccer, Supper Optimist Softball, and Wilmington Senior Softball League
• O’Brien works within EPA regulations for removal and disposal of hazardous materials
• Partnered with ‘Habitat for Humanity’ and the North Carolina Food Bank of Central and Eastern North Carolina
• Wish Sponsor for Make-A-Wish Eastern North Carolina
• Burgwin-Wright House & Gardens Corporate Sponsors
• Buddy Walk Sponsors
• The company owner (Jimmy) is a Wilmington native/Laney graduate & HVAC Program graduate of CFCC in 1984
• Jimmy has been a Fireman with the City of Wilmington since 1982
• Jimmy’s father is a Retired Police Officer with the City of Wilmington
• Read more on O’Brien’s history here

Our Promise

• Provide and calculate an EPA-mandated load calculation during one of our complimentary in-home estimates
• Follow-up after every installation in-person to ensure quality and 100% customer satisfaction
• Have a 100% system sizing guarantee
• Provide custom duct design and manufacturing
• Offer several financing options & programs, subject to approved credit
• Provide emergency service
• Evaluate and represent the most reliable and highest-efficiency products
• Provide our clients with the best incentive opportunities

Contact Us!

Earning your satisfaction and referral is our number one priority. We do this by providing the above and paying attention to the details. If you have any questions or concerns, please feel free to contact O’Brien. Our service team will be happy to help!

 

“We have used O’Brien for over 10 years. They are our go-to people for any heating and air problems. Both of the original units to our house have been replaced with Tranes by O’Brien and they have serviced them every year since installation. All of their techs, sales reps, and office staff have always been polite, friendly, and provided us with excellent service. Josh was the rep who came out this year. As always he arrived on time, worked efficiently, and was very respectful of our home. Josh represents O’Brien well. Thank you all for your excellent service over the years.”

-Sheila & Mike I. (Wilmington, NC 28403)