Angie’s List Super Service Award 2015
We are very excited here at O’Brien Service Company to accept the Angie’s List Super Service Award 2015 for the Heating and Air Company in Wilmington NC category! This is the 6th consecutive Super Service Award we have received. The Angie’s List Super Service Award 2015 means a lot to our company, because customer service is a top priority for us. Here is a little bit more information regarding the Angie’s List Super Service Award 2015.
Did you know that the Angie’s List Super Service Award 2015 only goes to about 5% of Heating and Air companies in each area? Some of the requirements to win the Angie’s List Super Service Award 2015 are:
- Have to have an “A” rating in overall grade
- Must have an “A” in recent grade
- Must receive minimum number of reviews
- Must pass background check
We love this award because it comes straight from our customers! If they didn’t write such kind words about us, we wouldn’t be able to receive this award. Up to date we have 219 reviews on Angie’s List, 205 are “A” grades, and 10 are “B” grades! We are very proud of these numbers and strive to continue to receive great recognition for our service.
Angie’s List Reviews:
Here are just a few of the kind words our customers left us in 2015 that helped us to be chosen for the Angie’s List Super Service Award 2015.
“From estimate to installation, everything was done on time, professionally with support every step! Both installers were great! House left neat & clean, willing to answer questions & help us understand system.”
“It doesn’t get any better than this!! From my initial contact all the way through to the final walk through, O’Briens was professional, extremely friendly, and most importantly- qualified in their knowledge of heating and air systems. David G. went above and beyond that of an average sales rep. He walked me through every step of the process, and was always available if there were any questions. He personally works with the installers, county inspectors and manufacturers so there is no guess work left up to you. The company is accommodating of your time- they show on time, do a walk through prior to install date in order to make sure they have everything they need so there are no surprises or delays when they do come to install your system. The team works efficiently yet carefully when they removed the old system and put in a new one. They keep the area clean and leave it in just as good (if not better) of shape as they found it. O’Briens not only sets up the inspectors for you during a day that works for you, they give you a time within a 2 hour Window. I have hired dozens of service companies over the last few years, updating an older house. O’Brien’s is top of the list, it doesn’t get any better than a company like this.”
“They put in a variable speed HVAC system for me. Great follow up, worked with my schedule to install and explained everything I needed to know. Brent was our salesman and he was great. My contractor thought we had an issues because of an odd noise and both the serviceman and Brent the salesman came out to check and it assured me everything was working properly.”
“Easy from the beginning. All personnel were neat and professional. The pre-install was educational and informative. No other contractor explained the work process in such detail.”
“They were like well-oiled machine. Installation of the two heat pumps was completed in the two days as estimated. All technicians were knowledgeable, friendly and well managed from the manager at the office.”
“O’Brien was professional and provided excellent service from start to finish. They went above and beyond to make sure that we were treated like the customer. We highly recommend them.”
“David came out quickly to check our faulty wiring. He had an estimate within no time and placed window units in while the AC unit was installed. Very great company to do business with!”
“We returned home from out of town on a Friday night to discover our house was 87 degrees & our air conditioner was obviously not working! I called O’Brien’s Saturday morning & Chris arrived that afternoon. Even though a part was in need of replacing, he temporarily got it working! They kept us well informed during the process of acquiring the part & installation. I highly recommend O’Brien and will call on them in the future.”
“Everyone involved (estimator + installers) were punctual, polite & professional. It was the most pleasant home repair experience we have ever had in 35 years of home ownership.”
“This has to be the most professional service company I have ever done business with. Start with Mike R. the sales rep. Out of the 5 company’s I accepted bids from, Mike was the only one who completed a room to room loads analysts. He also presented me with some options for superior equipment at a higher seer value that anyone else. The funny thing is that their package with much better equipment as well as higher quality material for the duct work was no more expensive that the others. The other 4 companies, just looked at what I had and bid the same type of equipment (size and seer) that was already 10 years old. These companies were not even close to the quality of O’Brien. The real surprise came with the service techs. To a man they all were well trained, knew their job, went the extra mile to keep us informed and happy. We had two crews, one for the main system, and one for the mini split. To a man they were professional, skilled at their job, courteous, and always on time. We could not be happier with our experience. This was a major undertaking for us, and O’Brien just made every step in the process positive.”
“Thoroughly checked ac system which was not cooling as well as expected. Gave us a trustworthy evaluation of the system. Was very confident in evaluation and solution suggested. Took the time to answer all our questions. We highly recommend Joey and O’Briens.”
“This is the most professional service team I have ever had the pleasure of working with. The office staff, the sales team, and the technicians were punctual, courteous, competent and respectful in all aspects of their work.”
Thanks again to all our customer for taking the time to write us these amazing reviews, and for helping us receive the Angie’s List Super Service Award 2015!