Ryan stayed with it until everything was working exactly as it should. He not only resolved the handle issue but also helped us adjust the hot water, which had previously been coming out only lukewarm at best.
I cannot say enough about Ryan's professionalism, dedication, and commitment to making sure we had exactly what we needed. His persistence, attention to detail, and determination to get the job done right were truly impressive. I wish everyone I encounter in my professional life brought the same attitude, expertise, and customer-first mindset that Ryan demonstrated today.
Outstanding service from start to finish. Thank you, O'Brian, and thank you, Ryan!”
“I was very pleased with the communication, response time and excellent service provided by O'Brian Service Company. Ryan took care of everything needed to address a problem with my water heater. He identified the issue, communicated with me regarding options, offered his professional opinion and then had the issue remediated the same day. He was kind, professional and eager to help.
Kyle followed up with a very thoughtful call later in the day to ensure that everything was fine and the tenant at the house had his needs addressed.
This is a responsive, thoughtful and professionally operated company with amazing individuals who care about you and your needs, issues and problems. Look no further if you need assistance.
Thank you, Katie”
“O’Brien Service Company just installed my new HVAC system and I am thrilled with the job they did!! I knew they’d be great as they had previously installed my daughter’s system and I’d used them before to service my old system. They were fantastic every step of the way. They came right away for an after hours visit for a diagnosis. Kris Sciales came the next day and gave the most thorough and understandable estimate for the new system. Not a doubt in my mind he knew what I needed. Agreed to proceed and Alex came next to get the layout specifics. Got the new system installed later that week by Eric and Jackson. They were there all day, and I came home to everything finished and perfect! Amazing job by two super professionals!! Thank you, Eric and Jackson! Smoothest work I’ve ever had done! So happy, I got O’Brien’s to come back and clean my ductwork, too. Jordan came for that work and did a fabulous job, as well. Kris returned the next week for the safety inspection and we were all set! I highly recommend O’Brien Service Company and especially this extra fabulous team of people involved, including project advisor, DeeAnne! Thank you!”
“Repairmen Eric and his other(name escapes me) helper were absolutely GREAT!! Worked from 9am till 5pm to install a new system in a tight spot in closet.
They really knew the job and were very polite and interesting to talk to.
I will definitely recommend O’Brien when the A/C kicks the bucket.
ALSO THANK YOU FOR THE TWO LOANER WINDOW UNITS. REALLY SAVED THE WEEK & WAS COOL ENOUGH TO SLEEP.
THANK YOU,
Art Parker (Jeff Wesche, owner of Duplex). 5701 Park Ave. 28403 (Jeff is 5703).”
“Chris, the Plumbing Service Tech was in the neighborhood providing service for my next-door neighbor and was kind enough to come over and explain the HVAC Maintenance Agreement to me. He was knowledgeable and very professional. I appreciated him taking the time to explain everything to me. As a result, I signed up for the agreement and have since been very pleased with your company and the service your team has provided. I will highly recommend O'Brien to my friends and neighbors.”
“The team of Eric and Jackson installed a new heat pump at our residence. We found them to be very prompt, efficient and knowledgeable. The system and operation was explained to us with full understanding. We fully recommend The Eric and Jackson team for future work and service.”
“Chris, the plumber who installed our system was so professional, courteous and very knowledgeable. He explained everything to me in terms I understood and I appreciated that very much. I highly recommend him and have already done so with 4 additional people. It was well worth it and I will definitely use Chris again in the future. Thank you!”
“Repeated AC breakdowns , and repairs, left my husband and I frustrated and ready to walk away. EVERYONE at O'Brien is very friendly and accommodating, but the issues continued. Shout out to Kevin MacLellan for his hard work and expertise! He has restored our faith in O'Brien.”
“Cam and Jett the install team were awesome – professional hard working and still had smiles on their face after 12 hours in hot hot weather – i would rate them a perfect 10”
“O’Brien did an outstanding job installing a new air conditioning system today. Eric, Jackson, and Jed were a professional team that worked efficiently and were a great ending to a very satisfying series experience for us. Can’t say enough good things about them! Thank you, O’Brien, once again for being the top HVAC company in Southport.”