“I had the best possible experience with O'Brien. As part of a government program, I was able to have a new heat pump installed in my home. O'Brien was the company I selected, and it was the best decision I could have made. Every single step in the process was seamless: from my first phone call to O'Brien to county inspection following installation of the Trane system. It was.quite a job! Jeremy Heise came over first, reviewed everything (my decrepit systems, the best heat pump for my small house, and what was involved in approvals by EnergySaverNC who was responsible for the project). The two-day removal/installation was scheduled in no time and went without a hitch. Mike Bennett handled all walk-throughs: his attention to detail was remarkable, The work was performed by very, very skilled technicians who were also a joy to have in the house – JT Walsh, Steven Clark, Carson from Meade Electric. Jeremy was always available, Tyler Criteser and Jared Leclair came by later to double-check the fuse box: terrific technicians and wonderful guys. Abby Modlin was my patient, intrepid scheduler who also sorted out all my questions. Every one of them went over and beyond for me. Apologies to anyone I forgot to mention: you were fabulous, too. Thank you so much, everybody. My house feels wonderful for the first time in years. It's a home.”