"Chris H. was very professional and thorough in his job. I hope he will be the person who comes back next year for my next annual tune up. He is a very pleasant young man and did a good job of explaining what he was doing."
"The entire process from the estimate to the finished product was outstanding work. I would definitely use them again. Customer service excellent."
"I have been dealing with O'Brien's for years and have never had anything less than excellent service. Chris came this year to do the yearly inspection and explained everything thoroughly. It's a wonderful feeling to be able to trust and depend on your company and employees."
"We needed a total Heat Pump system replacement. We called O'Brien based on our past maintenance experience with them. They did not disappoint. Prompt response to our call. An inspection of our system, and duct work turned up problems that we knew needed fixed. They 'right-sized' our new heat pump and offered several options and the price range of options in each. Once we committed to a system, the install showed up promptly the next day. They were polite, described what they were doing step by step and treated our house as it if were their own. Follow-ups after the installation were excellent."
"We have used O'Brien for years which included installing three air conditioners over a twenty one year period. Having moved almost two years ago, it was time to sign up for the maintenance package which Chris was kind enough to explain and identify problems that were about to happen allowing us to choose to fix the potential problem or wait. His demeanor and sincerity provided me the confidence to go ahead and make those corrections before the systems went out at an inopportune time."
"Kevin came to inspect my unit to make sure everything was working (yearly checkup). He was polite, very professional. I could not have asked for anyone better. I have had this unit for about 3 years and have never had any problems. I had taken out the extra insurance so there was no charge for yesterday and I also buy my filters through them. I will recommend this service to everyone."
"I do not pass out 5*'s as a rule. This is a compliment to the management and their way of doing business. The folks that I dealt with including; office personnel, sales, installers, and service ALL deserve this rating."
"Excellent response time. Courteous and knowledgeable technician. He was very thorough and answered all of my questions. Will call again without reservations."