We’re super excited for the new year and what 2019 will bring for our company. As our company continues to grow, we’ve upgraded our software to be more consumer friendly. From the convenience of booking an appointment, to every service tech having an iPad on site, we want every experience with our company a great one. This article will explain when you need HVAC service in Wilmington NC, why you should choose O’Brien!
Easy to Book an Appointment.
Having a problem with your HVAC system? Give us a call. We have people in the office 6 days of the week. Additionally, after hours and holidays we have techs on call for you to speak with. If you’re on our website or a social media site, you can also contact us there. With 11 service vans running, we’ll be sure to get to your home as quickly as possible.
Reminder Call/Call When the Tech is in Route
Scheduled a HVAC Service, but not sure when. Not to fret, we do reminder calls the day prior. Also, when the tech is on his way he’ll contact you. That way if you’re leaving work or needing to meet him you’ll know when to head over.
Pictures of our Techs Online
Want to know who will be visiting your home? We don’t blame you. Visit our employee page to see who is coming to resolve your heating and cooling problems. You can also read some reviews about them on our reviews page. Unfortunately, during the reminder call it’s hard to tell which tech you’ll have; since the schedule changes throughout the day. However, you’ll know once you receive the, “We’re on our way,” call.
Techs with iPads
All our service techs now carry an iPad. These are helpful in many ways! One, they can take pictures. If your system is in a hard to see spot, you’ll be able to view what he is referring to. Secondly, the tech can see any previous notes if we’ve been to your location before.
Finally, with the techs equipped with an iPad, they can send any information directly to your email. The notes from the job, any estimates given, and the invoice.
HVAC Service in Wilmington NC
When needing a HVAC service in Wilmington NC, contact the pros at O’Brien. It’s easy to contact us, we’ll communicate well when it’s your appointment time, and make sure you receive all the information regarding your service call. Our techs are highly qualified and wear shoe covers to protect the cleanliness of your home. We look forward to hearing from you!
“Larry was terrific. he was very courteous and thorough and made sure to put on his booties before he entered the house. He took his time doing the servicing and explained everything showing us pictures of the condition of the unit. O’brien gives wonderful service” -Arnold G. (Wilmington 28411)
