Trane Comfort Specialist:
Trane Comfort Specialist means the independent Trane dealer is committed to being the best in installation, service, customer satisfaction and employee training. Not every dealer qualifies as a Trane Comfort Specialist, but rather only those that meet Trane’s stringent standards and who demonstrate a commitment to customer satisfaction and continuing education. These dealers are committed to training to keep up to date with Trane’s latest technology, ensuring that you receive a system that is designed to achieve maximum efficiency, reliability and comfort, as well as a system that delivers the efficiency its ratings promise and that you expect.
Super Service Award Winner 2010-2017:
“Only about 5 percent of the companies O’Brien Service Company competes with in Wilmington area are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.” Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check, and abide by Angie’s List operational guidelines.
Better Business Bureaus:
A BBB Accredited Business since 05/28/2010 for 6 years of continuous accreditation. BBB has determined that O’Brien Service Company Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints.
ENERGY STAR Approved Contractor:
Credentials are offered by independent, third-party oversight organizations whose programs have been recognized by the EPA. O’Brien Service Company offers numerous products that qualify for the ENERGY STAR label.
ACCA Accredited Contract:
O’Brien is a contractor who is committed to following all of the highest installation standards for maximum energy and operating efficiency. You and your family depend on air conditioning, heating, and other indoor environment systems to stay comfortable and safe. But did you know that comfort and energy efficiency go hand in hand? To ensure that you enjoy your home (and save money), you need a relationship with a professional, qualified contractor.
The patented Aeroseal sealing process is the most effective, affordable, and viable method of sealing the central heating & cooling and ventilation ductwork in residential homes and commercial buildings. The Aeroseal duct sealing system effectively seals the leaky ductwork from the inside by using a UL tested and approved sealing material. It’s clean, safe, and guaranteed for 10 years in residential application. O’Brien Service Company is one of only a select few Aeroseal dealers in the Wilmington area.
NATE-certified technicians have demonstrated their knowledge of today’s increasingly sophisticated heating and cooling systems by passing a nationally recognized test developed and supported by all segments of the heating, ventilation, and air-conditioning industry. Consumers can rest assured that with a NATE-certified technician, they are getting the best installation and service for maximum comfort and economy in their heating and cooling system. Better installation and service mean a longer life for your heating and cooling equipment and increased energy efficiency. Technicians who are NATE-certified know that NATE stands for excellence and quality service.
“We recently had to replace our HVAC system. The original builder of the house did not install the unit properly and it was apparent after living here a few years that rooms were not uniformly cooled, especially the master bedroom. Mike R. came in and completely redesigned and replaced the system. This involved replacing all the ductwork as well as adding a new return. This work was done during mid-August, the hottest time of the year. My wife and I could not be more pleased with the results. The house is cool and comfortable and we are not even aware of when the unit is off or on. Our installers, Mike B. and David M. were outstanding. They were knowledgeable, professional, on-time every day and made sure were understood all aspects of adjusting the unit. They vacuumed when they were finished and just were excellent even when working in a very uncomfortable environment. I would recommend O’Brien to anyone needing a really comfortable and reliable HVAC system. They are really good!” -Sandra & Bill H. (Leland, NC 28451)