O’Brien Service Company is proud to accept the Angie’s List Super Service Award 2017! Only the top 5% of businesses per category, per region accept this award. We won this award for the Heating and Air Companies category in the Wilmington North Carolina region.
Angie’s List Super Service Award 2017 Requirements:
To obtain the Angie’s List Super Service Award 2017, companies must have the following. First, an overall grade of “A”. Also, a recent grade of “A”. They additionally require companies to have more than the minimum number of reviews. Finally, they need to pass the Angie’s List background check. O’Brien passed all these requirements with flying colors! One might even say a rainbow of colors. We’re excited to receive our 8th consecutive Angie’s List Super Service Award!
Heating and Air Reviews.
We currently have 365 reviews on our Angie’s List page! Wow! 347 of those reviews being “A”s, and 12 “B”s. We appreciate all our wonderful customers taking the time to write such kind words! We pulled just a few of our HVAC reviews from our Angie’s List page left in 2017 for everyone to see. Thanks to everyone who left a review helping us to receive the Angie’s List Super Service Award 2017.
“Mike the salesman went above and beyond to help us make a decision on which unit. Installation was quick and painless. Everyone was so professional, polite and kind & ensured all my questions were answered before leaving.” -Carol W. (Wilmington 28401)
“Everything went smoothly from start to finish. Service tech was on time & professional sales rep explained everything in detail, was very professional & polite.” -David R. (Wilmington 28403)
“Mike, Kyle and Will did a great job. Mike explained the process and what i needed from start to finish, Kyle and Will did an amazing job for the installation answered all the questions I had.” -Tammy T. (Leland 28451)
“Sales tech, service techs and installers were very professional and timely.” -Barbara B. (Bolivia 28422)
“Excellent – they completely replaced my old HVAC unit outside, all ducts in the crawl space and moved the return vent from the floor to the wall where it should have been in the first place. Everything was done on schedule as promised with high quality and professionalism. Customer care is awesome. Plus financing this job was so easy.” -Bob B. (Wilmington 28403)
“Excellent service. Punctual and professional. Our heat pump failed at the worst possible time, the day before our family was arriving for a visit. O’Brien diagnosed the problem and provided alternatives ranging from repair to replacement. We went for replacement. It was a couple of days until they could schedule the replacement, so they even loaned us a couple of window AC units. Saved the day. The install was professional and well done. Mike, who was our main contact with O’Brien, was great to work with. Every small detail was accounted for. Ask for him if you can. Overall, would not hesitate to use them again in the future.” -Jeffery H. (Wilmington 28411)
“First impression was with Tom. O’Brien’s should keep him because he does make a great impression & that made me trust him with such a big back item. The installers very friendly & did a great job. I feel all questions were answered & I can trust their work.” -Colleen P. (Leland 28451)
“Great experience, very professional. Arrival time for all visits and installation – very prompt. Installation process was smooth. It was very easy and painless process.” -Lisa U. (Wilmington 28405)
“Each service person & office staff was courteous & helpful. Installers worked in blistering hot attic without complaint. Super careful of whole house.” -Donna R. (Wilmington 28412)
“From start to finish everything this company did was of the highest and most professional quality. Our old system stopped working on a Monday and by close of business Friday we had a new system completely installed and working accurately. The salesperson, Dave, explained our options clearly, made recommendations, and responded to all of our questions and concerns. The designer, Kyle, did a thorough survey of the premises and made a plan that was subsequently executed by Rich and his team. They had to work under trying conditions….over 90 degrees outside and much hotter in the attic and in the backyard sun where the two major components were installed. They worked quickly and efficiently and got the job done right on schedule. All of O’Brien’s employees with whom we came into contact were courteous, helpful, and displayed a most professional demeanor. In order to get the new compressor into position the men had to remove a large bush in the backyard. They did this without complaint. We especially appreciate the generous terms of our financial agreement as well. All in all, O’Brien is a top-notch company….true specialists in this field!” -Arthur L. (Wilmington 28412)